Need help verifying your number

Troubleshoot SMS verification issues and get your code delivered.

If you didn’t receive the 6-digit code via SMS to verify your phone number, don’t worry! Here are some quick steps to help you out:

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1. Make sure your phone number is correct

• Double-check that you selected the correct country from the dropdown and entered your phone number without spaces or special characters.
• Example: Enter 2914320702, not 291 432 0702 or [phone].

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2. Wait a few minutes

• Sometimes, SMS delivery may take a little longer depending on your mobile carrier.
• Please wait up to 5 minutes before requesting a new code.

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3. Check your mobile signal

• Ensure your phone has a strong mobile network connection (Wi-Fi won’t help here since the code comes via SMS).
• Try toggling Airplane Mode on and off to refresh your network connection.

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4. Tap “Resend code”

• If the code hasn’t arrived after a few minutes, use the “Resend code” option that appears below the input boxes.
• You can request a new code after 60 seconds.

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5. Restart your phone

• Sometimes restarting your phone can help reset the connection to your mobile network and allow the SMS to come through.

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6. Try with another phone number

• If you have access to a different number, try using it to complete the verification.

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Still no luck?

Please include when contacting support:

• The phone number you’re trying to verify (including the country code from the dropdown)
• The approximate time you requested the OTP

Need help?

Still have questions? You can speak to Roxy, our AI support assistant, available 24/7 in the chat bubble at the bottom right of your screen.

You can also contact our support team directly at [e-mail].

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