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At Roxom, your security is our top priority. To maintain a safe and compliant trading environment, we occasionally need to verify account activity. When this happens, we may temporarily restrict your account until we complete the review.

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Why is my account restricted?

Our systems continuously monitor for unusual or potentially high-risk activity. If something is flagged, we may request additional documentation to confirm that everything is in order. This is a standard security process and does not necessarily mean you’ve done anything wrong.

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What do I need to do?

  1. Check your email: We’ve sent you a message with instructions on what documents are needed.
  2. Respond promptly: You must send the requested documentation within 10 days.
  3. Reminder: If we don’t receive a response after 5 days, we’ll send you a follow-up email.

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What happens if I don’t respond?

If we don’t receive the requested information within the 10-day period:
  • Your account may be permanently closed.
  • Any open positions may be liquidated.
  • In some cases, you may lose access to your funds.
These actions are final and cannot be reversed.

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Need help?

If you didn’t receive the email or have questions about the documentation, reach out to our support team at help@roxom.com. We’re here to assist you through the process.
Important: This process is time-sensitive. To avoid permanent restrictions, make sure to reply to the email we sent with the requested documents.

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Last modified on March 16, 2026