As part of our KYC (Know Your Customer) process, we may ask you to provide a proof of residential address. This helps us ensure compliance with international regulations and verify that your account details are accurate.Documentation Index
Fetch the complete documentation index at: https://docs.roxom.com/llms.txt
Use this file to discover all available pages before exploring further.
What documents are accepted?
Your proof of address must clearly show your full name, residential address, and the issue date. We accept the following types of documents:- Utility bill (electricity, water, gas, internet, or landline phone), issued within the last 3 months
- Bank or credit card statement, issued within the last 3 months
- Rental agreement or lease contract, signed and dated
Document guidelines
- The document must be recent (within the last 3 months, unless it’s a long-term rental contract).
- All details must be clearly visible (no blurriness, glare, or cropped sections).
- Accepted file formats: JPG, PNG, HEIC, WEBP, or PDF (maximum 50 MB).
- Only one document is required for proof of address.
How to submit it
- Take a clear photo or upload a scanned copy of your document.
- Ensure the document shows your full name, address, and issue date.
- Upload the file via the Upload file section in the KYC flow.
Need help?
Still have questions? You can speak to Roxy, our AI support assistant, available 24/7 in the chat bubble at the bottom right of your screen. You can also contact our support team directly at help@roxom.com.Related articles
Accepted Documents for Identity Verification
Open article
How to Complete Your Account Verification (KYC)
Open article