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As part of our KYC (Know Your Customer) process, we may ask you to provide a proof of residential address. This helps us ensure compliance with international regulations and verify that your account details are accurate.

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What documents are accepted?

Your proof of address must clearly show your full name, residential address, and the issue date. We accept the following types of documents:
  • Utility bill (electricity, water, gas, internet, or landline phone), issued within the last 3 months
  • Bank or credit card statement, issued within the last 3 months
  • Rental agreement or lease contract, signed and dated

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Document guidelines

  • The document must be recent (within the last 3 months, unless it’s a long-term rental contract).
  • All details must be clearly visible (no blurriness, glare, or cropped sections).
  • Accepted file formats: JPG, PNG, HEIC, WEBP, or PDF (maximum 50 MB).
  • Only one document is required for proof of address.

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How to submit it

  1. Take a clear photo or upload a scanned copy of your document.
  2. Ensure the document shows your full name, address, and issue date.
  3. Upload the file via the Upload file section in the KYC flow.

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Need help?

Still have questions? You can speak to Roxy, our AI support assistant, available 24/7 in the chat bubble at the bottom right of your screen. You can also contact our support team directly at help@roxom.com.

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Last modified on March 16, 2026